At one time or another, everyone has had to call customer service. Have you ever wondered if you were actually speaking to a person from that company? Sutherland Global is what’s known as a Business Process Outsourcing company, or BPO for short. They started in Pittsford, NY and support some of the largest companies in the United States. I could list almost a dozen of them, but many companies really don’t want it known that they outsource their customer service or tech support.